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September 20, 2021

VR as a tool for Empathy with Louise Liu

In today’s episode, Tim chats to Louise Liu. Together they discuss topics ranging from how VR can generate empathy and understanding, to Louise’s background before getting into XR at PwC.

Topics discussed in this episode:

• Background on PwC [00:0002:37]

• How did the XR department come about? [02:3804:37]

• Importance of a disruption team [04:3807:10]

• Louise’s background [07:1110:33]

• The development of UX and VR experiences [10:3414:09]

• VR as a tool for empathy and understanding [14:1018:24]

• Future VR products [18:2519:53]

• Conversations with clients [19:5421:16]

• Greatest technical challenges [21:1722:48]

• Cross-device experiences [22:4926:30]

• Projects that changed the approach to a field [26:3130:35]

• Louise’s curiosities [30:3634:08]

• What does Louise wish she knew when she started out? [34:0935:54]

• Building new realities [37:0938:33]

• Favourite theories [38:3441:04]

• Book recommendations [41:0541:50]

Highlight sections

• Importance of a disruption team [04:3807:10]

• How ‘In My Shoes’ affected viewers [15:5818:21]

• Greatest technical challenges [21:1722:48]